Returns Policy for tweedgarments.com

Thank you for shopping at tweedgarments.com. We want you to be completely satisfied with your purchase, and we understand that sometimes an item may not meet your expectations. This Returns Policy explains how returns are handled for orders placed through our store. By placing an order with us, you agree to the terms outlined below.

Eligibility for Returns

We accept returns on items that are unused, unworn, and in their original condition, with all original tags and packaging intact. Items must be returned in a resalable state, free from odors, stains, alterations, or signs of damage beyond what would be discovered during reasonable inspection. To be eligible, your return request must be submitted within the return window stated in your order confirmation, and the item must be received by us in accordance with the instructions provided upon approval of your request.

Certain items are not eligible for return. These include items marked as final sale, customized or personalized products, and any goods that have been worn, washed, altered, or damaged after delivery. For hygiene and safety reasons, we may also decline returns on items where the protective seals or packaging have been opened or removed. If you are unsure whether your item qualifies, please review the product page or contact us before placing your order.

How to Initiate a Return

To start a return, please contact our customer service team using the details provided on our website. You will be asked to provide your order information and a brief description of the reason for the return. Once your request is reviewed and approved, you will receive instructions on how to prepare and send back your item. Please do not send items back without first obtaining approval, as unauthorized returns may be refused or subject to additional handling.

When preparing your return, please pack the item securely to prevent damage during transit and include any original packaging, tags, and accessories. We recommend using a trackable shipping method, as we cannot be responsible for returns that are lost or damaged in transit before reaching us. You are responsible for ensuring the item is returned in accordance with the instructions provided.

Inspection and Refund Process

Once your returned item is received, our team will inspect it to confirm that it meets the eligibility criteria described above. If the return is approved, we will process your refund using the original payment method. Please note that the refund will be issued for the price of the returned item only; original shipping charges and any applicable duties or taxes are generally non-refundable unless the return is due to an error on our part or a defective item. The processing of refunds may take some time depending on your payment provider, and you will be notified once the refund has been initiated.

If your return is not approved because the item does not meet our eligibility requirements, we will contact you to explain the reason. In such cases, we may offer to return the item to you at your expense, or we may decline to accept the return. We reserve the right to refuse returns that do not comply with this policy.

Exchanges

If you would like to exchange an item for a different size or color, the fastest way is to return the original item in accordance with this policy and place a new order for the desired item. This ensures that the item you want is reserved for you and helps us process your request more efficiently. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible so we can resolve the issue. Please retain the item and all packaging materials, and provide photographs or other evidence of the problem if requested. We will work with you to arrange a suitable solution, which may include a replacement, a refund, or another remedy in accordance with applicable consumer protection laws.

Your Rights

Nothing in this Returns Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws. If you have any questions about this policy or need assistance with a return, please reach out to our customer service team, who will be happy to help.